Privacy policy
Last Updated: September 4, 2026
1. OVERVIEW
Thank you for shopping at BoostXabs ("we," "our," "us"). This Return and Refund Policy explains the terms and conditions applicable to returns, refunds, exchanges, and after-sales support for products purchased through https://boostxabs.com/ (the "Site").
This Policy applies to all orders placed through our Site, regardless of your geographic location, and is designed to comply with applicable consumer protection laws including those of the European Union, United Kingdom, United States, Canada, and Australia.
By placing an order with BoostXabs, you agree to the terms of this Policy. Where mandatory local consumer protection law provides greater rights than those outlined in this Policy, those mandatory provisions shall prevail to the extent required by law.
2. 30-DAY RETURN POLICY
2.1 Standard Return Window
BoostXabs offers a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return for most products, subject to the conditions and exceptions outlined in this Policy.
2.2 Eligibility Requirements
To be eligible for a standard return, your item must meet all of the following conditions:
- In the same condition as when you received it
- Unworn, unused, and unaltered
- With all original tags attached
- In its original, undamaged packaging with all accessories, manuals, and components
- Accompanied by the original receipt or proof of purchase (order number, invoice, or confirmation email)
- Free from signs of use, wear, damage, or modification
- Returned with all included accessories, cables, chargers, and free gifts
2.3 Initiating a Return
To start a return request, please contact us at: support@boostxabs.com
Please include in your email:
- Your order number
- Product name(s) you wish to return
- Reason for return
- Photographs of the product and packaging (if applicable)
If your return request is approved, we will send you:
- A return shipping label (where applicable)
- Detailed instructions on how and where to send your package
- A Return Merchandise Authorization (RMA) number
Important: Items sent back to us without first requesting a return and receiving approval will not be accepted and may be discarded or returned to sender at your expense.
2.4 Return Shipping Costs
Return shipping costs are handled as follows:
Scenario | Responsibility
----------------------------------------|-------------------------------
Product is defective, damaged, or wrong | BoostXabs covers return shipping
Customer changed their mind / no longer | Customer covers return shipping
Product does not match description | BoostXabs covers return shipping
Customer ordered wrong item | Customer covers return shipping
Where BoostXabs covers return shipping, we will provide a prepaid return label. Where customer is responsible, we may deduct the actual return shipping cost from the refund amount. The exact cost will be communicated when the return is approved.
3. NON-RETURNABLE ITEMS
3.1 General Exceptions
The following categories of items cannot be returned under any circumstances:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products (special orders, engraved items, custom-made items)
- Hazardous materials, flammable liquids, or gases
- Gift cards and digital products
- Downloadable software or digital content
- Sale items and clearance items (where clearly marked as "Final Sale")
- Items marked as "Non-Returnable" on the product page
3.2 Health, Hygiene, and Electronic Products (EMS Devices)
Due to the nature of Electronic Muscle Stimulator (EMS) devices and related health/wellness products, the following special conditions apply:
- EMS devices with intact factory seals: Eligible for return within 30 days if unopened
- EMS devices with broken seals or opened packaging: Not eligible for return unless defective
- Gel pads, electrode pads, and adhesive accessories: Not eligible for return once opened
- Accessories that contact skin (straps, pads, electrodes): Non-returnable once opened or used
This exception does not apply where the product is:
- Defective or malfunctioning
- Not as described
- Damaged upon delivery
- Subject to mandatory consumer protection rights in your jurisdiction
We recommend that you carefully inspect your EMS device upon arrival and test its basic functionality within the 7-day claim window. This does not constitute "use" of the product and does not affect your return rights for defective items.
3.3 Customized and Personalized Products
All custom-made, personalized, or made-to-order products are final sale and non-refundable once payment has been made, regardless of reason. This includes:
- Products with custom engraving or printing
- Products manufactured to customer specifications
- Products with personalized packaging
- Bulk orders with custom branding
Exception: If there is a clear quality issue with a custom-made item, you are entitled to request a remake or replacement at no additional cost.
4. DAMAGED, DEFECTIVE, OR WRONG ITEMS
4.1 Inspection Upon Delivery
Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us within 7 days of delivery at: support@boostxabs.com
4.2 Resolution Options
If your product arrives damaged, defective, or incorrect, we will provide one of the following remedies at our discretion:
1. Full refund (product cost + original shipping cost)
2. Free replacement or reshipment of the correct item
3. Partial refund reflecting the diminished value (where appropriate)
4.3 Required Documentation
To process a claim, we require:
- Clear photographs or video showing the damage, defect, or incorrect item
- Photo of the shipping label on the package
- Photo of the product barcode (if applicable)
- Order number and proof of purchase
- Detailed description of the issue
4.4 Time Limit
Claims must be submitted within 7 days of the delivery date. Claims received after this period may be denied unless required by mandatory local consumer law.
4.5 Cosmetic Damage Exclusions
The following are not covered:
- Minor scratches, dents, or cosmetic imperfections that do not affect functionality
- Damage caused by customer misuse, neglect, or failure to follow instructions
- Normal wear and tear
- Damage caused by unauthorized repairs or modifications
- Battery degradation from normal use
5. LOST, STOLEN, OR UNDELIVERED PACKAGES
5.1 Lost in Transit
If your package is lost in transit (tracking shows no movement for 10+ business days or is marked as "lost" by the carrier), contact us. We will investigate and if confirmed lost, provide a full refund or free reshipment.
5.2 Marked Delivered But Not Received
If tracking shows "delivered" but you did not receive it:
- Check with neighbors or building management
- Wait 24-48 hours
- If still not received, contact us within 7 days of marked delivery
We will investigate and, where supported by carrier findings, provide a refund or reshipment. If the carrier confirms delivery to the correct address, we may require you to file a police report for stolen packages before we can issue a refund or replacement.
5.3 Delivery Failure Due to Incorrect Address
If delivery fails due to incorrect or incomplete address provided by you:
- The package may be returned to our fulfillment center
- A redelivery fee of $15 USD per parcel will apply for reshipment
- You must provide updated address within the same country
- If redelivery is not arranged within 7 days, the order will be closed and partial refund issued
5.4 Customer Refusal or Unclaimed Packages
If you refuse delivery or fail to claim a delivered package:
- Refund will be issued minus: original shipping, return shipping, and 15% restocking fee
- No refund if package cannot be recovered
5.5 Remote Areas and PO Boxes
Delivery times cannot be guaranteed for remote areas or PO Boxes. Standard after-sales service for delayed delivery may not apply.
6. LONG SHIPPING DELAYS
6.1 Estimated vs. Actual Delivery
Estimated delivery times are provided in good faith but are not guaranteed. Various factors can affect actual delivery.
6.2 Delayed Delivery Refund Eligibility
For orders shipped via BoostXabs-branded shipping options (Standard, Economy, Expedited, Ground):
- If your order arrives 30+ days after the estimated delivery date, you are eligible for:
- A full refund of shipping costs, OR
- A free reshipment of your order
6.3 Non-Eligible Shipping Methods
The following are not eligible for delayed delivery refunds:
- Special shipping methods for sensitive product categories
- Expedited customs clearance services
- Freight or consolidated shipping
- Third-party carrier services not directly arranged by BoostXabs
6.4 Force Majeure Delays
Delays caused by events beyond our control (natural disasters, pandemics, strikes, war, customs holds) do not qualify for refunds (see Section 15).
7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
7.1 Mandatory EU Right
If merchandise is being shipped to a consumer in the European Union, you have the statutory right to cancel or return your order within 14 calendar days from delivery, for any reason and without justification, under the EU Consumer Rights Directive (2011/83/EU).
7.2 Conditions
To exercise this right, your item must be:
- In the same condition as received
- Unworn or unused
- With original tags
- In original packaging
- Accompanied by receipt or proof of purchase
7.3 Exceptions to EU Cooling-Off Right
The 14-day cooling-off right does NOT apply to:
- Custom or personalized products
- Goods that cannot be returned or are liable to deteriorate rapidly
- Sealed goods unsealed after delivery (including opened EMS devices and gel pads)
- Digital content where performance has begun with consent
- Goods that have become inseparably mixed with other items
7.4 Notification
To exercise the right of withdrawal, inform us by an unequivocal statement to support@boostxabs.com.
7.5 Reimbursement
We will reimburse all payments received, including delivery costs (except supplementary costs if you chose a more expensive delivery option), without undue delay and no later than 14 days from when we are informed of your decision.
We may withhold reimbursement until we have received the goods or evidence of shipment.
8. UNITED KINGDOM CONSUMER RIGHTS
8.1 Consumer Rights Act 2015
If you are a consumer in the UK, you have additional statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including:
- 14-day cooling-off period for distance sales
- 30-day right to reject goods that are not of satisfactory quality, fit for purpose, or as described
- Right to repair or replacement within 6 months of delivery
- Right to price reduction or final rejection if repair/replacement fails
8.2 Short-Term Right to Reject
Within 30 days of receiving goods, you have the right to reject goods that are not of satisfactory quality, not fit for purpose, or do not match the description. This right is in addition to our 30-day return policy.
8.3 Contact for UK Rights
To exercise your UK statutory rights, contact us at support@boostxabs.com.
9. AUSTRALIAN CONSUMER LAW
If you are a consumer in Australia, nothing in this Policy limits, excludes, or modifies your rights under the Australian Consumer Law (ACL), including the consumer guarantees that goods are of acceptable quality, fit for purpose, match description, and services are provided with due care and skill.
If a product has a major failure, you are entitled to a replacement or refund of your choice and compensation for foreseeable loss. If a minor failure, we may repair, replace, or refund.
Change of mind returns are not required by ACL, but our 30-day policy is offered as a courtesy.
10. CANADIAN CONSUMER PROTECTION
If you are a consumer in Canada, your rights under applicable provincial consumer protection laws (e.g., Ontario Consumer Protection Act, Quebec Consumer Protection Act) are preserved. Statutory cooling-off periods and implied warranties apply where mandated.
11. UNITED STATES STATE-SPECIFIC RIGHTS
California residents have rights under the California Consumer Privacy Act (CCPA) and California Consumer Legal Remedies Act (CLRA). Residents of other states retain all rights under applicable state consumer protection laws.
12. REFUND PROCESS AND TIMELINE
Once your return is received and approved, our refund process follows these steps:
1. Receipt and inspection of returned item (up to 5 business days)
2. Notification of approval or denial of refund
3. Initiation of refund to original payment method (within 10 business days of approval)
4. Bank/processor processing time (varies by payment method)
Total estimated time from return shipment to funds in your account: 2-4 weeks.
Refunds will be issued to the original payment method. Refund amounts depend on the return reason:
Return Reason | Refund Amount
------------------------------------------|----------------------------------------
Defective/damaged/wrong item | 100% of product + original shipping
Change of mind / no longer needed | Product price minus original shipping and return shipping
Customer ordered wrong item | Product price minus shipping costs
Late delivery (qualifying) | Shipping cost refund or full refund
EU/UK 14-day withdrawal | Full product price + standard shipping
If more than 15 business days have passed since we approved your return and you have not received your refund, check with your bank and then contact us.
13. EXCHANGES
We do not offer direct exchanges. To get the item you want, return the original item and place a separate purchase for the new one.
14. CHARGEBACKS AND PAYMENT DISPUTES
We strongly encourage you to contact us directly before initiating a chargeback. If a chargeback is initiated and found invalid, we reserve the right to contest it, charge a $25 USD processing fee, suspend your account, and report fraudulent activity. Fraudulent chargebacks may result in legal action and reporting to credit bureaus.
15. FORCE MAJEURE
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, customs delays, strikes, internet outages, supply chain disruptions, and carrier failures.
During a Force Majeure Event, our obligations are suspended, and we will make reasonable efforts to resume operations. If the event continues for more than 60 days, either party may terminate the order with a full refund for unfulfilled portions.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our total liability for all claims shall not exceed the amount you paid for the specific product. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
This limitation does not affect your mandatory statutory rights that cannot be waived.
17. PRODUCT USAGE AND EXPECTATIONS
BoostXabs products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Results vary by individual and are not guaranteed. Returns will not be granted solely because expected results were not achieved.
18. RESTOCKING FEES
A restocking fee of up to 15% may be applied if:
- Return is after 30 days (if accepted at our discretion)
- Item is returned without original packaging or with damaged packaging
- Item shows signs of use
- Customer refuses or fails to claim delivery
- Return is for change of mind on sale/clearance items
Restocking fees will not be charged for defective, damaged, or wrong items, EU/UK cooling-off returns, or as required by mandatory consumer law.
19. GIFT CARDS AND PROMOTIONAL ITEMS
Gift cards are final sale and non-refundable. Free gifts must be returned with the main product for a full refund; otherwise their retail value will be deducted. For bundle purchases, the entire bundle must be returned for a full refund, partial returns may receive prorated refunds.
20. CUSTOMER RESPONSIBILITIES
You are responsible for providing accurate shipping address and product selections, reading and following product instructions, proper use and care, timely inspection and reporting of issues, and following return procedures.
21. CHANGES TO THIS POLICY
We may update this Policy at any time. Material changes will be posted with a new "Last Updated" date and, if significant, notified by email. New orders are subject to the Policy in effect at time of purchase.
22. SEVERABILITY AND WAIVER
If any provision is held invalid, the remaining provisions continue in effect. Our failure to enforce any provision does not waive that provision.
23. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by the laws of the jurisdiction where BoostXabs is legally registered. Where mandatory local consumer protection laws provide greater rights, those provisions apply. Before legal action, you agree to attempt informal resolution by contacting support@boostxabs.com.
24. IMPORTANT DISCLAIMER
Nothing in this Policy is intended to exclude, restrict, or modify any consumer right that cannot be lawfully excluded. Mandatory local laws prevail to the extent of any conflict. You retain the right to file complaints with consumer protection authorities.
25. CONTACT INFORMATION
BoostXabs Customer Support
Email: support@boostxabs.com
Website: https://boostxabs.com/
Response Time: Within 24-48 business hours
For returns and refunds, include your order number and relevant details. For legal inquiries, mark the subject as "Legal: Return/Refund Matter".
END OF POLICY
QUICK REFERENCE SUMMARY
Situation | Time Limit | Refund/Remedy
-------------------------------------|-------------------|----------------------------------------
Standard Return (change of mind) | 30 days | Refund minus shipping
Damaged/Defective/Wrong Item | 7 days from delivery | Full refund or replacement
Lost Package | 7 days after expected delivery | Full refund or reshipment
EU 14-Day Cooling Off | 14 days | Full refund
UK 30-Day Right to Reject | 30 days | Full refund
Long Shipping Delay | 30+ days past estimate | Shipping refund or reshipment
Custom Products | Non-returnable | Remake for defects only
Opened EMS Devices | Non-returnable (unless defective) | Refund only if defective