Shipping policy
Last Updated: September 4, 2026
OVERVIEW
This Shipping Policy describes how BoostXabs (the "Site", "we", "us", or "our") processes, ships, and delivers orders placed through https://boostxabs.com/ (the "Site"). This policy applies to all orders placed through our Site.
By placing an order with BoostXabs, you agree to the shipping terms described below. Please read this policy carefully before completing your purchase.
1. SHIPPING DESTINATIONS
BoostXabs ships to most countries worldwide, including but not limited to:
• United States (all 50 states, including Alaska and Hawaii)
• Canada
• United Kingdom
• European Union member states
• Australia and New Zealand
• Selected countries in Asia, South America, and the Middle East
If you are unsure whether we ship to your location, please contact us at support@boostxabs.com before placing your order.
2. ORDER PROCESSING TIME
All orders are processed within 2-4 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand (such as holiday seasons or promotional events), processing may take up to 5 business days. We will notify you by email if there is any significant delay.
Here's the typical order processing flow through our global fulfillment network:
Step 1: Your order is received and verified in our system.
Step 2: Products are sourced from our network of vetted manufacturers.
Step 3: Items are shipped to our fulfillment centers for quality inspection.
Step 4: Our fulfillment team picks, packs, and completes any additional services like customized packaging.
Step 5: Shipping couriers collect the parcels from our facilities.
Important: Processing time is separate from shipping time. Your estimated delivery date will be calculated from the date your order ships, not from the date it is placed.
3. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and the products ordered.
Standard Shipping Estimates:
United States: 5-9 business days
Canada: 7-14 business days
United Kingdom: 5-10 business days
European Union: 7-15 business days
Australia & New Zealand: 7-15 business days
Rest of World: 10-20 business days
Shipping Methods:
We offer various shipping options to give you flexibility on delivery timeframe and cost:
• Standard Shipping: Typically 5-9 days with 100% tracking (recommended)
• Economy Shipping: Typically within a week with 100% tracking
• Express Shipping: Options like DHL for faster delivery
• Ground Shipping: For heavy items, longer delivery times
Free Shipping:
We offer FREE SHIPPING on orders over $50 USD to the United States. Free shipping promotions for other regions may be available and will be indicated at checkout.
Important Notes on Delivery Times:
• Delivery times are estimates only and are not guaranteed.
• Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.
• Orders placed after 2:00 PM (EST) may not begin processing until the next business day.
• We recommend ordering well in advance for time-sensitive occasions (birthdays, holidays, etc.).
4. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped. This email will contain:
• Your order number
• Tracking number (when available)
• Link to track your package
• Estimated delivery date
Tracking Information:
• A tracking code is generated when the parcel ships from our fulfillment center.
• Tracking information typically becomes active within 24-48 hours after shipment.
• We provide tracking codes from trusted international shipping couriers including YunExpress, 4PX, and CNE.
• For delivery within the destination country, local couriers such as USPS, Fastway, Royal Mail, and La Poste may be used for last-mile delivery.
• You can track your order through the carrier's website or your BoostXabs account.
• If tracking information does not update for several days, please check with the carrier first, then contact us if needed.
5. CUSTOMS, DUTIES, AND TAXES
General Policy:
International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping charges, except where explicitly stated as DDP (Delivered Duty Paid).
United States Orders:
Orders shipped within the United States are not subject to customs duties. Sales tax may be applied at checkout based on your shipping address and applicable state laws.
European Union Orders (Updated 2026):
IMPORTANT NOTICE FOR EU CUSTOMERS:
As of July 1, 2026, the EU has removed the €150 customs duty exemption for imported parcels. All orders shipped to EU countries are subject to customs duties and VAT according to EU regulations.
• VAT (Value Added Tax): Collected at checkout via IOSS (Import One-Stop Shop) for orders under €150, or upon import for orders above €150.
• Customs Duty: A temporary flat fee of €3 per HS6 classification applies during the transition period (July 2026 – July 2028). Standard tariff-based taxation may apply after this period.
• DDP Shipping: Where available, we offer DDP (Delivered Duty Paid) shipping for EU orders, meaning all customs fees are included in your final price at checkout with no surprise fees at delivery.
For detailed information about EU customs reforms, please contact support@boostxabs.com.
United Kingdom Orders:
UK orders are subject to VAT at the applicable rate (standard rate 20%). For orders under £135, VAT is collected at checkout. For orders above £135, VAT and customs duties may be collected upon delivery by the carrier.
Canada Orders:
Canadian orders may be subject to GST/HST and provincial sales taxes based on your shipping province. Customs duties may apply to orders exceeding CAD $20.
Australia Orders:
Australian orders are subject to GST (10%) on orders valued over AUD $1,000. Orders under AUD $1,000 are typically GST-free at import.
Customer Responsibility for International Fees:
For destinations where we do not offer DDP shipping:
• You are responsible for paying all customs duties, taxes, and brokerage fees.
• These fees are typically collected by the carrier upon delivery or must be paid before the package is released.
• We cannot control or predict these charges and cannot provide exact amounts.
• We cannot refund shipping charges if a package is refused due to customs fees.
• If a package is returned to us due to unpaid customs fees, we will refund the product cost minus original and return shipping fees.
Recommendation: Please contact your local customs office for more information about potential charges before placing an international order.
6. DAMAGED, LOST, OR MISSING PACKAGES
Damaged Upon Arrival:
If your order arrives damaged:
1. Keep all packaging materials — they may be needed for carrier claims.
2. Take clear photographs of the damage to both the packaging and the product.
3. Contact us within 7 days of delivery at support@boostxabs.com.
We will work with you to arrange a replacement or full refund in accordance with our Return and Refund Policy.
Lost or Missing Packages:
If your package is lost in transit or marked as "delivered" but not received:
Lost in Transit: If tracking shows no movement for 10+ business days, contact us. We will investigate with the carrier and provide a replacement or refund if confirmed lost.
Marked Delivered but Not Received: Please wait 24-48 hours and check with neighbors, building management, or your local post office. If still not found, contact us within 7 days of the marked delivery date.
For detailed information, please refer to our Return and Refund Policy.
7. INCORRECT OR INCOMPLETE ADDRESS
You are responsible for providing a complete and accurate shipping address at checkout. If an order is shipped to an incorrect address:
Before shipment: Contact us immediately to update the address.
After shipment but before delivery: We will attempt to reroute the package, but carrier fees may apply (typically $15-$25 USD).
After failed delivery: The package will be returned to our facility. A redelivery fee of $15 USD will apply, or a partial refund (minus shipping and handling) will be issued if the package cannot be reshipped.
Recommendation: Double-check your shipping address carefully before completing checkout. We recommend including a phone number for the carrier.
8. SHIPPING RESTRICTIONS
PO Boxes and Military Addresses:
• We can ship to PO Boxes in most regions through standard postal services.
• Military addresses (APO/FPO/DPO) are accepted, but delivery times may be extended.
• Some expedited shipping options may not be available for PO Boxes or military addresses.
Remote Areas:
Deliveries to remote areas, islands, or hard-to-reach locations may experience:
• Extended delivery times
• Additional carrier surcharges
• Limited tracking updates
We will notify you if your address is classified as remote and additional charges apply.
Restricted Products:
Certain products (including some EMS devices and lithium battery-powered products) may have shipping restrictions to specific countries due to aviation or customs regulations. If a product cannot be shipped to your location, we will notify you before processing your order.
9. SHIPPING CARRIERS
BoostXabs works with a network of trusted global carriers to ensure reliable delivery, including:
International Carriers:
• YunExpress
• 4PX
• CNE Express
• DHL Express
Local Last-Mile Carriers:
• USPS (United States)
• Royal Mail (United Kingdom)
• La Poste (France)
• Fastway (Australia)
• Deutsche Post (Germany)
• Other regional postal services
The specific carrier used depends on your location, shipping method selected, and product type. Carrier information will be provided in your shipment confirmation email.
10. FORCE MAJEURE
BoostXabs shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
• Natural disasters, extreme weather, or acts of God
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Government actions, sanctions, or customs holds
• Carrier strikes, labor disputes, or bankruptcies
• Infrastructure failures or cyberattacks
During any Force Majeure event, delivery timelines will be extended accordingly, and we will notify affected customers promptly.
11. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect:
• Changes in our shipping partners
• Updates to carrier rates and delivery times
• Regulatory changes (including customs and tax reforms)
• Operational improvements
Material changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your order will apply to that order.
12. CONTACT US
If you have any questions about our shipping policy, a specific order, or delivery to your location, please contact us:
BoostXabs Shipping Support
Email: support@boostxabs.com
Website: https://boostxabs.com
Response Time: Within 24-48 business hours
Please include your order number in all shipping-related inquiries for faster assistance.
Before Contacting Us:
To help us assist you quickly, please have the following ready:
• Your order number
• Your shipping address
• Tracking number (if available)
• A clear description of your issue or question
For tracking updates, we recommend checking your tracking link first, as most delivery questions can be answered directly through the carrier's tracking system.
Thank you for choosing BoostXabs! We appreciate your business and are committed to providing you with a positive shopping experience.
END OF SHIPPING POLICY