Refund policy

 

RETURN AND REFUND POLICY

Last Updated: September 4, 2026

At BoostXabs, we want you to be happy with your purchase. If something isn't right, we're here to help. Here's everything you need to know about returns, refunds, and replacements.

QUICK REFERENCE

30-Day Returns: Change your mind? Return within 30 days.

Defective Items: Report within 7 days for full refund or replacement.

Lost Packages: We'll reship or refund if your package is lost.

Late Deliveries: 30+ days late? Get shipping refunded or order reshipped.

EU Customers: 14-day cooling-off period guaranteed by law.

Need help? Email us anytime at support@boostxabs.com

1. 30-DAY RETURN POLICY

Changed your mind? No problem! You have 30 days from delivery to return most items for a refund.

Eligible for Return:
- Item is unused and in original condition
- All tags and packaging are intact
- All accessories, manuals, and free gifts included
- You have your order number or receipt

Not Eligible for Return:
- Items used, worn, or altered
- Missing original packaging or accessories
- Items marked "Final Sale"
- Items past the 30-day window

How to Start a Return:

Step 1: Email us at support@boostxabs.com with your order number, which item(s) you want to return, reason for return, and photos if applicable.

Step 2: We'll send you a Return Authorization (RMA) number and instructions within 48 hours.

Step 3: Pack the item securely and ship it back.

Step 4: Once we receive and inspect your return (1-5 business days), we'll process your refund.

Important: Please don't ship items back without contacting us first. Unauthorized returns may not be accepted.

2. SHIPPING COSTS FOR RETURNS

Who pays for return shipping?

We Cover Return Shipping When:
- Product is defective or damaged
- You received the wrong item
- Product doesn't match our description

You Cover Return Shipping When:
- You changed your mind
- You ordered the wrong item
- You no longer want the product

When you're responsible for return shipping, we may deduct the actual return cost from your refund. We'll always tell you the exact amount before you ship.

3. NON-RETURNABLE ITEMS

Some items can't be returned for hygiene, safety, or customization reasons.

Always Non-Returnable:
- Custom or personalized products
- Gift cards and digital products
- Perishable goods
- Items marked "Final Sale" at purchase

EMS Devices and Health Products (Important):

Due to hygiene and safety standards, these special rules apply:

- Sealed EMS devices: Returnable within 30 days if factory seal is intact
- Opened EMS devices: Not returnable unless defective
- Gel pads and electrodes: Not returnable once package is opened
- Skin-contact accessories: Not returnable once used or opened

Why? These products contact your skin, and we cannot resell them for health and safety reasons.

Exception: If any EMS product is defective, damaged on arrival, or doesn't match our description, you're always eligible for a full refund or replacement, regardless of whether it's been opened.

Tip: Inspect your EMS device carefully when it arrives. Test basic functions within 7 days. This doesn't count as "use" and won't affect your rights if something is wrong.

4. DAMAGED, DEFECTIVE, OR WRONG ITEMS

Received something damaged, defective, or incorrect? We'll make it right.

Time Limit: Contact us within 7 days of delivery.

What to Send Us:

Email support@boostxabs.com with:
- Order number
- Clear photos or video showing the issue
- Photo of the shipping label on the package
- Photo of product barcode (if visible)
- Brief description of the problem

Your Options:

We'll offer one of these solutions (your choice when possible):
- Full refund (product cost plus original shipping)
- Free replacement shipment
- Partial refund if you choose to keep the item

Not Covered:
- Minor scratches or cosmetic issues that don't affect function
- Damage from misuse or not following instructions
- Normal wear and tear
- Battery degradation from regular use
- Unauthorized repairs or modifications

5. LOST OR STOLEN PACKAGES

Lost in Transit

If your tracking shows no movement for 10 or more business days or is marked "lost":

Step 1: Contact us at support@boostxabs.com
Step 2: We'll investigate with the carrier
Step 3: If confirmed lost, you choose: full refund OR free reshipment

Marked "Delivered" But Not Received

Sometimes carriers mark packages delivered before they actually arrive.

Before contacting us:
Step 1: Wait 24-48 hours
Step 2: Check with neighbors, building management, or local post office
Step 3: Look in common hiding spots (porch, mailbox, side door)

If still missing after 48 hours, contact us within 7 days of the marked delivery date. We'll investigate and provide a refund or reshipment if the carrier confirms an issue.

Note: If the carrier confirms delivery to your correct address, we may need a police report for stolen packages before issuing a refund.

6. SHIPPING DELAYS

We provide estimated delivery times, but actual delivery can vary due to customs, weather, carrier delays, and other factors.

Guaranteed Protection:

For orders shipped via our Standard, Economy, Expedited, or Ground shipping options:

If your order arrives 30 or more days after the estimated delivery date, you're eligible for:
- Full refund of shipping costs, OR
- Free reshipment of your order

Not Eligible for Delay Refunds:
- Special shipping methods for sensitive products
- Expedited customs clearance services
- Freight or consolidated shipping
- Delays caused by Force Majeure (natural disasters, pandemics, war, government actions, strikes)

For delays under 30 days, we understand it's frustrating, but we cannot offer refunds. Please contact us if you have concerns, we'll do our best to help.

7. ADDRESS ISSUES

Wrong or Incomplete Address

You're responsible for providing an accurate shipping address at checkout.

If we catch the error before shipping: Contact us immediately and we'll update it free of charge.

If the package ships to wrong address:
- We'll try to reroute it (carrier fees of $15-$25 may apply)
- If delivery fails, the package returns to our facility
- Redelivery costs $15 USD
- If we can't reship, you'll receive a partial refund minus shipping and handling fees

Tip: Double-check your address at checkout. Include apartment or suite numbers and a phone number for the carrier.

PO Boxes and Military Addresses

We ship to PO Boxes in most regions, but delivery may take longer and some express options aren't available.

Military addresses (APO, FPO, DPO) are accepted with extended delivery times.

8. INTERNATIONAL CUSTOMERS

European Union

You have special rights under EU law:

- 14-Day Cooling-Off Period: Return any order within 14 days for any reason, no justification needed
- Full refund including standard shipping costs
- We process refunds within 14 days of receiving your return

Note: Opened EMS devices and gel pads are exempt from the 14-day cooling-off period for hygiene reasons, but defective items are always covered.

VAT and Customs: VAT is collected at checkout for orders under 150 EUR via IOSS. As of July 1, 2026, all EU imports are subject to customs duties (temporary 3 EUR flat fee per item category during transition period).

United Kingdom

Under the Consumer Rights Act 2015:
- 14-day cooling-off period (same as EU)
- 30-day right to reject faulty goods
- 6-month presumption that faults existed at delivery

VAT: Collected at checkout for orders under 135 GBP. For orders over 135 GBP, VAT may be collected on delivery.

Australia

Under Australian Consumer Law:
- Consumer guarantees that products are of acceptable quality
- Right to repair, replacement, or refund for major failures
- Our 30-day return policy is above minimum legal requirements

GST: Applies to orders over AUD 1,000. Orders under AUD 1,000 are typically GST-free.

Canada

Provincial consumer protection laws are preserved. Cooling-off periods and implied warranties apply where required by your province.

GST/HST: May apply based on your province. Customs duties may apply to orders over CAD 20.

Other Countries

You're responsible for:
- Customs duties and import taxes
- Any brokerage fees charged by carriers

These fees aren't included in our prices and are collected by the carrier on delivery or before package release. We can't predict exact amounts. Contact your local customs office for estimates.

If a package is returned due to unpaid customs fees, we'll refund product cost minus shipping fees.

9. HOW REFUNDS WORK

Timeline:

Step 1: We receive your return (1-5 business days for inspection)
Step 2: Approval notification (within 48 hours of inspection)
Step 3: Refund initiated (within 10 business days of approval)
Step 4: Bank processing (3-10 business days, varies by payment method)

Total time from return shipment to money in your account: 2-4 weeks

Refund Method:

Refunds go back to your original payment method:
- Credit or debit card: Appears on your card statement
- PayPal: Appears in your PayPal account
- Shop Pay: Appears in your Shop Pay account

Refund Amounts:

Defective, damaged, or wrong item: 100% of product cost plus original shipping
Change of mind: Product price minus shipping costs
EU/UK 14-day withdrawal: Full product price plus standard shipping

Refund Not Received?

If 15 or more business days have passed since approval:
Step 1: Check your bank or credit card statement
Step 2: Contact your bank (processing times vary)
Step 3: Still nothing? Email us at support@boostxabs.com

10. RESTOCKING FEES

In some situations, we may charge up to 15% restocking fee:
- Returns after 30 days (if we accept them)
- Items returned without original packaging
- Items showing use beyond normal inspection
- Customer refuses or fails to claim delivery
- Change of mind on Final Sale items (where accepted)

No restocking fees for:
- Defective, damaged, or wrong items
- Items not matching description
- EU/UK 14-day cooling-off returns
- Returns required by consumer protection law

11. EXCHANGES

We don't offer direct exchanges (swapping one item for another).

The fastest way to get what you want:
Step 1: Return the original item following our return process
Step 2: Once accepted, place a new order for the item you want

If your new purchase is more expensive, you pay the difference. If less expensive, we refund the difference.

12. GIFT CARDS AND PROMOTIONAL ITEMS

Gift Cards: Final sale, non-refundable. Cannot be exchanged for cash, except where required by law.

Free Gifts: Must be returned with the main product for a full refund. If not returned, retail value is deducted from your refund.

Bundles: Entire bundle must be returned for full refund. Partial returns may receive prorated refund, and bundle discounts may be reversed.

13. PRODUCT EXPECTATIONS

EMS and Fitness Products:

Our products are designed for fitness and general wellness. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

Results vary by individual and depend on:
- Frequency and consistency of use
- Diet and lifestyle
- Individual physiology
- Following included instructions
- Other fitness activities

We don't guarantee specific results (weight loss, muscle gain, etc.).

No Returns For:
- Not achieving expected fitness results
- Product not meeting subjective effectiveness expectations
- Failure to use product as instructed
- Unrealistic expectations about results

Please read product descriptions carefully and consult a healthcare professional before starting any fitness program.

14. CHARGEBACKS AND PAYMENT DISPUTES

We strongly encourage you to contact us directly at support@boostxabs.com before initiating a chargeback. We're committed to resolving issues fairly and quickly.

If you do initiate a chargeback:
- We'll provide all relevant documentation to your bank
- Invalid chargebacks (where you received the product) may result in:
  - $25 chargeback processing fee
  - Account suspension
  - Reporting to fraud prevention services

Fraudulent chargebacks (false claims of non-receipt, fake defect claims) may result in legal action and reporting to credit bureaus.

Please give us a chance to make things right before escalating.

15. FORCE MAJEURE

We're not responsible for delays or failures caused by events beyond our control:
- Natural disasters, extreme weather
- Pandemics or health emergencies
- War, terrorism, civil unrest
- Government actions, sanctions, customs holds
- Carrier strikes or bankruptcies
- Internet outages, cyberattacks
- Supply chain disruptions

During Force Majeure events, our obligations are suspended, timelines are extended, and we'll communicate with you about any impacts.

16. YOUR RESPONSIBILITIES

You're responsible for:
- Providing accurate shipping address and contact info
- Selecting correct products (size, color, model)
- Inspecting orders promptly upon delivery
- Reporting issues within required timeframes
- Following product instructions
- Using products as intended
- Keeping original packaging for 30 days
- Not modifying or tampering with products

17. LEGAL STUFF

While we've tried to keep this policy simple and readable, some legal terms are necessary:

Limitation of Liability:

To the maximum extent allowed by law, our total liability is limited to the amount you paid for the product in question. We're not liable for indirect, incidental, or consequential damages.

This doesn't limit any rights you have under mandatory consumer protection laws in your jurisdiction.

Your Rights Are Preserved:

Nothing in this policy limits, excludes, or modifies any rights you have under:
- EU Consumer Rights Directive
- UK Consumer Rights Act 2015
- Australian Consumer Law
- Canadian provincial consumer protection acts
- U.S. state consumer protection laws
- Any other mandatory consumer protection law

If any part of this policy is found invalid, the rest remains in effect.

18. POLICY CHANGES

We may update this policy occasionally to reflect:
- Changes in our business
- Legal or regulatory updates
- Operational improvements

Material changes will be posted here with an updated date. Your continued use of our site after changes means you accept the updated policy.

Orders placed before a policy change are governed by the policy in effect at time of purchase.

19. CONTACT US

Questions about returns, refunds, or this policy? We're here to help!

Email: support@boostxabs.com
Website: https://boostxabs.com
Response Time: Within 24-48 business hours

Before You Email:

To help us assist you faster, please include:
- Your order number
- Product name(s)
- Clear description of your issue
- Any relevant photos

For return requests, use the subject line: Return Request - Order #[your order number]

For legal inquiries, use: Legal: Return/Refund Matter

CONSUMER PROTECTION AUTHORITIES

If you're not satisfied with our response, you have the right to contact your local consumer protection authority:

European Union: Your national consumer protection authority
United Kingdom: Citizens Advice, Trading Standards, or ICO (ico.org.uk)
United States: Federal Trade Commission (ftc.gov/complaint)
Canada: Provincial consumer protection offices
Australia: Australian Competition and Consumer Commission (oag.gov.au)

THANK YOU

Thank you for choosing BoostXabs. We appreciate your business and are committed to making your shopping experience positive. If you have any concerns, please reach out. We're here to help.

END OF RETURN AND REFUND POLICY